1. Overview
Avensi Pty Ltd (ABN 49 687 245 398) ("we", "us", "our") operates Propilot ("the Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Information We Collect
Account Information
- Name and email address (provided at registration or via Google sign-in)
- Password (hashed, for email/password accounts)
Profile Information
- Home address (for commute calculations and timezone detection)
- Buyer preferences (budget, target suburbs, property type, bedrooms)
- Commute destination
Property Data
- Properties you add, including addresses and inspection times
- Visit notes, ratings, and inspection plans you create
- AI analysis results generated for your properties
- Documents you upload (such as building reports, strata reports, and contracts of sale) for AI analysis
Location Data
- GPS location (only when you use the "Replan Now" feature, with your explicit permission)
- Location data is used in real-time for route planning and is not stored permanently
Usage Data
- Pages visited, features used, and interaction patterns (via Google Analytics)
- Device type, browser, and operating system
- Error reports and performance data (via Sentry)
3. How We Use Your Information
- Provide and improve the Service (property tracking, inspection planning, AI analysis)
- Send transactional emails (inspection reminders, account notifications)
- Calculate commute times and optimise inspection routes
- Generate AI-powered property analysis, offer strategy, and document reviews
- Process subscription payments via Stripe
- Monitor and fix errors to improve service reliability
- Analyse usage patterns to improve features (aggregated, non-personal)
4. Third-Party Services
We share data with the following third-party services only as necessary to operate the Service:
- Supabase: database, authentication, and file storage (hosted in Australia)
- Google Maps Platform: route planning, commute times, address autocomplete
- Google Analytics: anonymous usage analytics (page views, feature usage)
- AI service providers: property data and uploaded documents are sent to third-party AI services to generate analysis, insights, and recommendations. Documents are processed in real-time and are not retained by the AI provider beyond the request.
- Stripe: payment processing (we do not store credit card details)
- Vercel: application hosting
- Resend: transactional email delivery
- Sentry: error tracking and performance monitoring
5. Uploaded Documents
When you upload documents (such as building and pest reports, strata reports, or contracts of sale), they are stored securely in our database and are only accessible by you. Document text is sent to our AI service providers to generate analysis. We do not share your uploaded documents with any other third party.
6. Data Retention
Your data is retained for as long as your account is active. You may delete your account and all associated data at any time by contacting us. Property data, visit notes, and uploaded documents are deleted when you untrack the associated property or delete your account.
7. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), encrypted data at rest, Row Level Security (RLS) ensuring users can only access their own data, and OAuth 2.0 for third-party authentication.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
9. Cookies and Analytics
We use essential cookies for authentication and session management. We also use Google Analytics to collect anonymous usage data (such as page views and feature usage) to help us improve the Service. Google Analytics may set cookies on your device. We do not use advertising cookies or sell your data to advertisers.
10. Children
The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.
12. Contact
For privacy inquiries or to exercise your rights, contact our Privacy Officer at support@propilot.com.au.
You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you have concerns about how we handle your personal information.